Privacy Policy

Last updated

This policy explains what personal information Joshua Wagner, trading as InfraLux collects at tryinfralux.com, why, and what choices you have.

What we collect

Order information: name, shipping and billing address, email, phone, and what you bought. Payment card details are handled by our payment processor — we never see or store the full number.
Account information: if you create an account, your login details and order history.
Usage information: pages viewed, device and browser type, approximate location from IP, and how you arrived at the site. Collected through cookies and similar technologies.
Support correspondence: what you send us by email.

Why we use it

To take payment, ship your order and provide support.
To manage refill subscriptions and send renewal reminders.
To send marketing email, where you have opted in. Every email has an unsubscribe link.
To measure and improve advertising, including through Meta and Google.
To prevent fraud and meet legal obligations.

Who we share it with

Service providers who need it to do their job: our ecommerce platform (Shopify), payment processors, shipping carriers, email platform, and analytics and advertising providers. We do not sell your personal information for money.

Some sharing with advertising partners may count as "sharing for targeted advertising" under certain US state laws. You can opt out — see below.

Your choices

Marketing email: unsubscribe from any email, or write to us.
Cookies: manage them in your browser settings, or via the cookie banner where shown.
Access, correction or deletion: email support@tryinfralux.com. We will verify your identity before acting.
Opt out of targeted advertising / sharing: email us with "Do not share my personal information" in the subject line.

Depending on where you live — for example California, Colorado, Connecticut, Virginia — you may have additional rights, including the right to appeal a refusal. We will not discriminate against you for exercising them.

How long we keep it

Order records are retained as long as required for tax and accounting purposes. Marketing contacts are retained until you unsubscribe. Support correspondence is retained for 24 months.