Shipping and Refund Policy

Last updated

Last updated: September 21, 2026

Shipping

We ship to addresses within the United States.
Orders are dispatched within 1–2 business days of purchase.
Standard delivery takes 5–9 business days from dispatch. Shipping is free on all orders; the price you see at checkout is the price you pay.
You receive a tracking link by email once your parcel leaves the warehouse.
If we cannot ship within 30 days of your order, we will email you and you may cancel for a full refund.

90-Day Money-Back Guarantee

Order InfraLux and decide within 90 days of delivery whether you want to keep it. If you do not, email support@tryinfralux.com within those 90 days with your order number and we will send you a return authorization.

Skin changes slowly, which is why the window is 90 days rather than 30 — you need long enough to judge it fairly. The guarantee covers one device per household and applies to the device itself. You may keep any opened ampoules. Once the returned device reaches us we issue the refund to your original payment method within 5–10 business days.

How to return

Email support@tryinfralux.com with your order number before sending anything back.
We reply with a return authorization and the return address.
Ship the device back within 14 days of receiving the authorization.

You pay the cost of return shipping. We recommend a tracked service, because we can only refund items that reach us. Items sent back without a return authorization cannot be processed.

What is not covered

Opened consumables, including serum ampoules, unless they arrived damaged or defective.
Devices damaged by misuse, accident, or by use outside the instructions.
Requests made after day 90.

Damaged or incorrect items

If your order arrives damaged, faulty or is not what you ordered, email support@tryinfralux.com within 14 days of delivery with a photo. We will send a replacement or refund you in full, and we pay the return shipping in those cases.

Refill subscription

Refill shipments are billed and dispatched on the schedule you selected. You can cancel at any time from your account page, from the link in any subscription email, or by emailing support@tryinfralux.com; cancellation applies to the next billing cycle. Refill shipments already dispatched are not refundable, but nothing further will be charged after you cancel.

We send an email reminder before each renewal charge, stating the amount and the date. Cancelling is no harder than signing up was.